FAQs

Find the most frequently asked questions below.

Tell me more about CI Labs?
CI Labs is registered and domiciled in the sunny island of the Republic of Singapore. Our Founders never meant to start a commercial enterprise, we were founded for the sole purpose to find a safe and effective way to alleviate the symptoms of eczema for our Founders' young children.

Is the CI Labs Eczema Relief Cream effective?
After many years of research and trials, we believe that we have found a highly effective solution to many of eczema's symptoms by using a unique combination of traditional medicinal herbs. We decided to commercialize the product only after hundreds of cases of positive results, to share its benefits with as many people as possible.

How soon will I begin to see the effects?
For most of our customers, visible improvements can be seen within 2-3 weeks. Best of all, most can completely stop using steroids after the skin has healed. However, do bear in mind to apply CI Labs Eczema Relief Cream as soon as you feel any irritation or itchy sensation, apply the cream and massage into the skin, do not scratch.

Is CI Labs Eczema Relief Cream all I need for controlling my eczema?
Unfortunately, the answer is, "No", effective management of eczema is a regimen, and different techniques work for different people. From switching coffee and milk to barley water, to probiotic supplements to maintaining careful moisturization. It takes a well-orchestrated effort, however CI Labs Eczema Relief Cream can be your main frontline defence against most eczema related symptoms.

When can I stop using CI Labs Eczema Relief Cream?
You may reduce usage as soon as the symptoms subside, however as eczema is likely to recur, we recommend that you keep a bottle or two close, so that you may apply it as soon as you feel the slightest itch or irritation to nib the issue in the bud. In the long run, the skin will be able to repair itself and the skin barrier will strengthen.

How is CI Labs' products different from other companies?
CI Labs is different in that our main ingredients are all natural herbs that have been used as traditional remedies for many years. We do not use steroids, harsh chemicals or any harmful products. We will never sell anything that we wouldn't use for ourselves or our children.

How do I use CI Labs Eczema Relief Cream?
Wash and clean affected area, apply CI Labs Eczema Relief Cream to the affected areas 2-3 times a day. You may also add a palm of CI Labs Eczema cream to your moisturizer, mix well and apply for day or night long protection.

Is CI Labs Eczema Relief Cream safe to use?
CI Labs Eczema Relief Cream is one of the very few naturally sourced creams made from traditional medicinal herbs. CI Labs Eczema Relief Cream is tested for over 170 possible harmful adulterants by an internationally recognised independent lab that is approved by the Health Sciences Authority of Singapore.

Why is price under the subscription option considerably lower than the standard product price?
Supply of authentic herbs with traditional medicinal properties are limited, even more so when we require them to be all natural and sustainably and ethically sourced. Subscriptions will allow us to better plan and procure the right amounts at the right time for our production process; we can then pass these savings on to our customers.

When will CI Labs come up with more products to help manage the other aspects of eczema?
Much as we would love to launch more products, the research, trials and testing of new products takes a lot of funding. We are currently working on the most urgently requested products like an effective, non-oil/butter-based body moisturizer, a spray-on product for scalp relief and a foam-based body and facial wash. We have also received many offers of donations from grateful customers and are open to gifts and donations to accelerate our research and product development. In time to come, we will dedicate a page on our website to recognise all our contributors. In the meantime, all donations and gifts can be sent to our corporate bank account at the following details:

Oversea-Chinese Banking Corporation Limited

SWIFT Code: OCBCSGSG Branch

Address: 63 Chulia Street Floor 10 OCBC Centre

Bank Code: 7339

Branch Code: 687

Account Name: CI Labs Singapore Pte Ltd

Account Number: 2357 4720 1

Thank you for supporting us in our mission to provide safe & effective long-term relief for all eczema symptoms.